Privacy Policy

This Privacy Policy specifies the personal information that MatanCoin (further referred to as “MatanCoin”, “we”, “us”, “our”) asks you to provide and how MatanCoin treats this information. This Privacy Policy is part of our Terms of Use, and all the terms and conditions set forth in the Terms of Use also apply to this Privacy Policy. Capitalized terms that are not otherwise defined in this Privacy Policy have the meanings given to them in the Terms of Use.

IF YOU DO NOT UNDERSTAND OR DO NOT AGREE WITH THE TERMS OF THIS

Your Consent

You will be deemed to have consented to the terms of this Privacy Policy by using the Bot in any way. We may also ask you to indicate your consent more formally by checking a box or otherwise taking an affirmative action.

Changes to Privacy Policy

We might change this Privacy Policy from time to time. If you have consented merely by using the Bot, then we will not necessarily notify you of the changes. If you have consented more formally, as described above, then the changes will not become effective until we have asked you for and obtained your consent.

Personal Information We Collect

We collect a variety of personal information to operate the Bot and provide the Services, including, without limitations:

Account information: your username, password, profile image, account registration date, language, time zone, currency.
Biographical and contact information: your name, address, country, phone number, email address, birth date, occupation, and other personal data.
Identification documents and the relating information required for “Know Your Customer” (“KYC”) purposes: copies your Government Issued IDs; information including, identification document’s number, type of the document, place of issuance, date of issuance, and expiration date; social security number/taxpayer identification number.
Documents and the relating information required for “Customer Due Diligence” (“CDD”) purposes: incorporation documents of legal entities, tax related documents, and others; information, including, registered corporate name, trading name, registration number, full addresses of registered offices and head offices, full address of the principal place of business operation, contact details, social security number/taxpayer identification number.
Photographs of you for identification purposes.
Communications between you and MatanCoin via email, support chat, messengers, audio or video calls.
Communications between you and other users via the Bot trade chat, including messages and attachments.
Trading transactions relating information: offers created, offer terms, trade instructions, transactions completed, transactions details (sent and received), private and public wallet keys, wallet balances, payment methods, payment information, including, without limitations, your credit/debit card details, your bank account details or other sources of payment, your billing address, and other details related to your trade activities.
Location information: information about your device’s approximate physical location required to prevent or detect criminal activity as well as to verify your identity.
Devise information: your IP address, software applications, information about your access to and use of the Bot.
Other information collected from your feedbacks and answers to our surveys.

How We Use Your Personal Information

We use your personal information for the following purposes:

For a registration purpose: to create and maintain your account.
To guard against fraud and other financial crimes.
To comply with applicable law and regulatory requirements.
To complete law enforcement requests.
To perform our obligations.
To collect fees.
To communicate with you.
To answer your questions regarding your use of our Services.
To resolve disputes.
To verify your identity.
To process your transaction.
To perform our KYC and CDD programs.
To protect our rights.
To collect your feedbacks and survey answers about our Services.
To better understand our customers and improve the Bot and the Services.
To administer the Bot and any MatanCoin software.
To provide you technical support.
To keep track of your use of the Bot.
To analyze use of the Bot.
To send you information about the Bot.
To send you materials about us.
To promote and advertise our or third parties’ Services to you.
For the other purposes that we disclose to you.

If you do not wish to receive emails, messages, or any other notifications containing promotions, advertisements, updates, and other materials about our or third parties’ Services unrelated to your transaction, you may opt-out by unsubscribing to such notifications.

What We Provide to Third Parties

We do not provide any third party with any of your personal information except in these situations:

We use third parties to perform services for the Bot, such as hosting services, electronic signature providers, electronic payment service providers, service providers that facilitate transaction and KYC service administration, data processing providers. Each of these third parties will need some of your personal and/or financial information to perform their services. We require those third parties to secure your personal information from disclosure to anyone and use it for indicated above purposes only.
We will provide information if we believe we are required to do so by law, a court order, or in response to a request by law enforcement authorities.
To establish a legal claim or defense.
If we believe we need to protect our rights, privacy, safety, property, our affiliates, you, or other users.
To prevent or detect fraud, other financial crimes, or any other illegal activity.
If our company is sold, merged, acquired by another company, reorganized, or our assets are transferred in the event of assignment, bankruptcy, or liquidation all information will be transmitted to our successor.
If you choose to participate in discussions or messages provided by the Bot, other users will be able to see your name (but not any other personal information) and any other information you voluntarily provide to be seen.
When you expressly consent.

We do not provide any of your personal information to third parties for marketing purposes.

Our Affiliates

We may provide information to one or more of our affiliates, meaning a company that we control or that is under common control with us. All of our affiliates will also be bound by the terms of this Privacy Policy.

Notifications and Communications from Us

We will send you email, messages, or other notifications from time to time. For example, we may send you emails, including, without limitations:

To confirm your registration.
To provide you with legal notices.
To request for information or documents in compliance with our KYC and CDD policies.
When the messenger profile you created is changed.
To ask you to participate in surveys or otherwise provide feedback.

You may also receive emails from third party providers.

Modification, Deletion, and Retention of Information

To modify or delete your personal information, please log in and update your profile. We retain your personal information as required by law or for necessary business purposes.

How We Protect Your Information

We have put in place systems designed to protect your personal information, including:

Our employees and agents are required to abide by this Privacy Policy.
We use automated tools to monitor network traffic to identify unauthorized attempts to upload information, change information, or otherwise seek to gain unauthorized entry into our systems.
We take additional steps to protect especially sensitive information.

Nevertheless, no security system is perfect. We cannot guaranty that your personal information will remain private.

Third Party Sites

You might navigate to websites, bots, or applications maintained by third parties by clicking on a link from our Bot, including through a banner advertisement. Once you leave our Bot, the terms of this Privacy Policy no longer apply, and we have no control over the collection or use of personal information you provide to such websites, bots, or applications.

Children’s privacy rights

MatanCoin complies with the Children’s Online Privacy Protection Act (“COPPA”). Note that we do not sell our products to minors under the age of eighteen (18). We do not knowingly request or solicit personal information from anyone under the age of 18 without verifiable parental consent. Once we get actual knowledge that we have collected personal information from anyone under the age of 18 without the parental consent, we will delete such information as soon as possible. We reserve the right to request a proof of age at any level that we can verify that minors are not using our Services.

Notice of Privacy Rights to California Residents

California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “California Act”) and the California Civil Code § 1798.83 (“California’s Shine the Light Law”). This law requires us to inform you, at your request, (1) the categories of personal information we collect and what third parties we share that information with for their direct marketing purposes; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. We specifically inform you that we do not share your personal information with third parties for their direct marketing purposes.

Complaints, Suggestions, and Questions

Please send your questions related to this Privacy Policy or privacy-related complaints and suggestions to This email address is being protected from spambots. You need JavaScript enabled to view it..

Appendix A: European Economic Area (EEA) Resident Privacy Notice

This notice applies to you if you reside in the European Economic Area. The General Data Protection Regulation (GDPR) protects your rights regarding your personal information. GDPR provides you with the following rights:

To request us access to your personal information
To request us to rectify any errors in your personal information
To request us to delete or block your personal information based on grounds permitted by GDPR
To restrict the processing of your personal information that the information may only be held by us, and may only be used for limited purposes based on grounds permitted by GDPR
To withdraw your consent to process your personal information at any time. Note that the withdrawal of your consent does not affect the lawfulness of such processing taking place before the withdrawal
To require us to notify third parties to whom we have disclosed your personal information about rectification, deletion, or blocking of your personal information. We are exempt from this obligation to notify third parties if it is impossible, or it will require disproportionate effort
To request from us information about identities of those third parties to whom we have disclosed your personal information
To request us to transfer your personal information to another data controller
To object to our processing of your personal information based on your specific grounds. In case you object, we will cease such processing unless (i) we demonstrate compelling legitimate grounds for the processing that override your grounds, or (ii) we need your personal information to establish, exercise, or defend legal rights
To object to our processing of your personal information for the purpose of direct marketing
To object to our processing of your personal information for scientific, historical, or statistical purposes
To lodge a complaint with a supervisory authority

Note that your rights may be subject to any exceptions or exemptions. To exercise any of the rights stated above, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Appendix B: Gramm-Leach-Bliley Act U.S. Consumer Privacy Notice

Complying with the Gramm-Leach-Bliley Act, we give you this U.S. Consumer Privacy Notice which applies to you if you are an individual who resides in the United States and uses MatanCoin Bot and its Services for your own, personal, family, or household purposes.